Tour Cancellation and Refund policy: Following policy apply when tour cancellation and refund policy is not listed in the tour description.

• All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
• Cancellations received 15 days or more from the departure will incur a penalty of $50 for the whole booking.
• Cancellations received within 8-14 days of departure will incur a penalty of 50% per person.
• Cancellations received within 1-7 days of departure will incur a penalty of 100% per person.
• Unused features are non-refundable. No shows forfeit entire payment.
• Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every effort to maintain the normal operation.
• There is 6% handling fee add-on to the above penalties.
  

Refund Procedure

Customers requesting a refund are required to e-mail(preferred)or fax their formal letters with a detail explanation to:

GotoBus.com
Attn: Guest Relations
2285 Mass Ave, Suite 204
Cambridge, MA 02140

Phone: 617.354.2101
Fax: 617-354-2109

Your refund request will be answered and processed promptly.