The only reason why I am putting 4 stars on most categories is because you guys really need to point out this tour is with a chinese group. Besides a small mention of a bilingual (english and chinese) tour guide, nothing tells you about that. Now that being said, the tour itself was amazing. Accomodations were all clean, we saw everything described in the itinerary, we had enough time to enjoy each park and the schedule was well planned. My chinese group has also been very inclusive and welcoming which made this tour even better. Finally, our tour guide, Carol, has been spectacular; well organized, more rigorous at the right times, overall friendly, helpful, joyful and smiling. Id take tour guides like her anytime.
If you are looking for a cheap option and you are not picky, then you might want to consider this tour. The operation company 'West Coast Holiday tour' is not the best, their employees are not friendly but they provide basic services.